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Privacy Policy

Effective Date: April 15, 2026

The Fifth Family ("we", "us", "our") respects your privacy. This policy outlines what data we collect, how we use it, and your rights regarding your personal information when using our game and services.

1. Information We Collect

  • Account Data: We collect the username, password (which is securely hashed and never stored in plain text), and email address you provide during registration.
  • Technical Data: We collect your IP address, browser user-agent, and device information. This is used for security purposes, session management, and to enforce our single-account rules.
  • Game Data: We store all data related to your in-game actions, progress, balances, inventory, properties, combat records, and communications (including chat messages, private mail, and group messages).
  • Purchase Data: When you make in-app purchases, we record the transaction details (product purchased, date, amount). Your payment card details are handled entirely by Apple App Store or Google Play Store — we never see or store your card information.
  • Push Notification Tokens: If you use our mobile app, we store your device's push notification token to deliver gameplay notifications.

2. How We Use Your Information

Your data is used to:

  • Provide, operate, and maintain the game and your account
  • Authenticate your logins and maintain your session
  • Process and fulfil in-app purchases
  • Send push notifications related to gameplay events (such as energy restoration, hospital release, or attacks)
  • Prevent fraud, cheating, botting, and multi-accounting
  • Provide customer support
  • Analyse anonymised usage data to improve the game

3. Third-Party Services

We use the following third-party services that may collect or process data:

  • Google Analytics: For anonymised website and app usage analytics. Google Privacy Policy
  • Firebase Cloud Messaging: For delivering push notifications to your device. Firebase Privacy Policy
  • RevenueCat: For processing and managing in-app purchases. RevenueCat Privacy Policy
  • Apple App Store / Google Play Store: For processing payments. Purchases are handled by Apple or Google directly; we do not store your payment card details.

4. Cookies and Local Storage

We use essential cookies and local storage to:

  • Maintain your login session
  • Remember your device preferences
  • Detect whether you are using our mobile app

We do not use advertising or tracking cookies. You can manage cookies through your browser or device settings, but disabling essential cookies may prevent you from using the game.

5. Push Notifications

We may send you push notifications related to your gameplay, such as energy restoration, hospital release, or when you are attacked by another player. You can disable push notifications at any time through your device settings. Your push notification token is stored securely and used solely for delivering notifications related to the game.

6. Data Sharing

We do not sell, rent, or trade your personal information to any third parties. We only share data with the third-party services listed in Section 3, and only to the extent necessary to operate the game. We may disclose your information if required by law or in response to a valid legal request from a government authority.

7. Data Security

We employ industry-standard measures to protect your data, including:

  • HTTPS/TLS encryption for all data in transit
  • Secure password hashing (bcrypt)
  • Rate limiting and brute-force protection
  • Session fingerprinting and security event logging
  • IP-based ban systems for malicious activity

However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal data for as long as your account is active. If your account is deleted (see Section 10), we will permanently delete your personal data within 30 days, except where we are required by law to retain certain records (such as financial transaction records, which may be retained for up to 7 years).

9. Children's Privacy

The Fifth Family is rated 18+ and is not intended for children under the age of 18. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete that information immediately. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@thefifthfamily.com.

10. Account Deletion

You have the right to request deletion of your account and all associated personal data at any time. To request account deletion:

  • Submit a request through our in-game Support Ticket system
  • Or email us at support@thefifthfamily.com with the subject line "Account Deletion Request"

Upon receiving your request, we will:

  • Verify your identity as the account owner
  • Permanently delete your account and all associated personal data within 30 days
  • This includes your username, email address, gameplay data, purchase history, messages, and any other data linked to your account

Please note that account deletion is permanent and cannot be reversed. Any remaining in-app purchases, virtual currency, or items will be lost. We may retain certain data where required by law (such as financial transaction records) for up to 7 years.

11. Your Rights

Under applicable data protection laws (including UK GDPR), you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (see Section 10)
  • Object to or restrict processing of your data
  • Request a copy of your data in a portable format

To exercise any of these rights, please contact us at support@thefifthfamily.com.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you through an in-game notification or by posting a notice on our website. Your continued use of the game after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, please contact us at: